SUN Support
  1. SUN Support
  2. SUN-Support

SUN-Support

Welcome! You can raise a request for SUN-Support using the options provided.

  • DocPortal Registration

    Select this option to register for DocPortal (Only).

  • Training Registration - PIM

    Select this option to register for PIM and Customer MDM solutions training.

  • Training Registration - Marketplace Apps

    Select this option to register for Marketplace Apps training.

  • Training Registration - Partner Sales Enablement

    Select this option to register for Syndigo EDS and CES solutions sales training.

  • Training Registration - Industry Offering - DMS

    Select this option to register for Document Management System (DMS) solutions training.

  • Subscription

    Select this option for queries related to Syndigo University annual subscriptions, order forms, training cost.

  • Tenant Allocation - PIM

    Select this option for training practice tenant request, training tenant extension, tenant allocation report, training tenant revoke access.

  • Tenant Allocation - Marketplace Apps

    Select this option for Marketplace Apps training practice tenant request, training tenant extension, tenant allocation report, training tenant revoke access.

  • Tenant Issues (Incident)

    Select this option for all training tenant related issue's or complaints.

  • Training Related Queries (Service Request)

    Select this option for learning portal or docportal login issue, queries related to learning journey, course catalogs, course completion certificates, certification paths and so on.

  • Others

    Don't see what you're looking for? Select this option and we'll help you out.

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