{"xsrfToken":"288ba4b101bd7c6977a57caff42692abc40da773_lout","branding":{"id":"5","key":"sunsupport","name":"SUN-Support ","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/5","theme":{"headerBGColor":"#149e00","headerLinkColor":"#ffffff","headerLinkHoverColor":"#21c20a","headerLinkHoverBGColor":"#21c20a","headerBadgeColor":"#21c20a"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome! You can raise a request for SUN Support using the options provided.","sharedPortalName":"SUN Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome! You can raise a request for SUN Support using the options provided.","sharedPortalName":"SUN Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"sunsupport","projectId":11776,"serviceDeskId":5,"name":"SUN-Support ","description":"<p>Welcome! You can raise a request for SUN-Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"64","name":"DocPortal Registration","descriptionHtml":"","callToAction":"DocPortal Registration","introHtml":"<p>Select this option to register for DocPortal (Only)</p>","icon":10716,"iconUrl":"https://syndigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10716","groups":[14],"key":""},{"id":"52","name":"Others","descriptionHtml":"","callToAction":"Others","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10721,"iconUrl":"https://syndigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10721","groups":[14],"key":""},{"id":"2086","name":"Partner Sales Enablement Training Registration","descriptionHtml":"","callToAction":"Partner Sales Enablement Training Registration","introHtml":"<p>Select this option to register for Syndigo EDS and CES solutions sales training.</p>","icon":10872,"iconUrl":"https://syndigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10872","groups":[14],"key":""},{"id":"63","name":"PIM/MDM Training Registration","descriptionHtml":"","callToAction":"PIM/MDM Training Registration","introHtml":"<p>Select this option to register for PIM, MDM, and Customer MDM solutions training.</p>","icon":10872,"iconUrl":"https://syndigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10872","groups":[14],"key":""},{"id":"49","name":"Subscription","descriptionHtml":"","callToAction":"Subscription","introHtml":"<p>Select this option for queries related to Syndigo University annual subscriptions, order forms, training cost.</p>","icon":10871,"iconUrl":"https://syndigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10871","groups":[14],"key":""},{"id":"1072","name":"Syndication Training Registration","descriptionHtml":"","callToAction":"Syndication Training Registration","introHtml":"<p>Select this option to register for Analytics, Brand Created Content, Enhanced Content, GDSN, and Retail trainings.</p>","icon":10872,"iconUrl":"https://syndigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10872","groups":[14],"key":""},{"id":"61","name":"Tenant Allocation","descriptionHtml":"","callToAction":"Tenant Allocation","introHtml":"<p>Select this option for training practice tenant request, training tenant extension, tenant allocation report, training tenant revoke access.</p>","icon":10872,"iconUrl":"https://syndigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10872","groups":[14],"key":""},{"id":"51","name":"Tenant Issues (Incident)","descriptionHtml":"","callToAction":"Tenant Issues (Incident)","introHtml":"<p>Select this option for all training tenant related issue's or complaints.</p>","icon":10842,"iconUrl":"https://syndigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10842","groups":[14],"key":""},{"id":"54","name":"Training Related Queries (Service Request)","descriptionHtml":"","callToAction":"Training Related Queries (Service Request)","introHtml":"<p>Select this option for learning portal or docportal login issue, queries related to learning journey, course catalogs, course completion certificates, certification paths and so on.</p>","icon":10701,"iconUrl":"https://syndigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10701","groups":[14],"key":""},{"id":"58","name":"CXH - Training Registration","descriptionHtml":"","callToAction":"CXH - Training Registration","introHtml":"<p>Select this option to register for CXH product offerings related trainings</p>","icon":10872,"iconUrl":"https://syndigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10872","groups":[],"key":""},{"id":"59","name":"DocPortal Registration","descriptionHtml":"","callToAction":"DocPortal Registration","introHtml":"<p>Select this option to register for DocPortal (Only)</p>","icon":10872,"iconUrl":"https://syndigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10872","groups":[],"key":""},{"id":"55","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10849,"iconUrl":"https://syndigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10849","groups":[],"key":""},{"id":"57","name":"MDM/PIM - Training Registration - Old","descriptionHtml":"","callToAction":"MDM/PIM - Training Registration - Old","introHtml":"<p>Select this option to register for MDM, CX360 and Ascend PIM solutions training</p>","icon":10872,"iconUrl":"https://syndigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10872","groups":[],"key":""},{"id":"53","name":"Onboarding","descriptionHtml":"","callToAction":"Onboarding","introHtml":"<p>Select this option for Syndigo University registration (please fill in the registration form <a href=\"https://syndigo.com/sun/registration/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://syndigo.com/sun/registration/</a>), onboarding email not received, resend Microsoft invitation.</p>","icon":10863,"iconUrl":"https://syndigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10863","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"General"}],"orderMapping":{"14":[2086,63,1072,64,49,61,51,54,52]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NGExMWMwYy1mNWNmLTQ4Y2UtYjMyMS0yNmFkYjZjOTc3YjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNzc2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY5NTQ5MjksIm5iZiI6MTczNjk1MzcyOX0.94LJaYuansQp8OimV1yDShAp91BM97xffUUkD0JWkmg","targetCollection":"upload-project-11776","endpointUrl":"https://api.media.atlassian.com","clientId":"74a11c0c-f5cf-48ce-b321-26adb6c977b6","tokenDurationInMins":20}},"reqCreate":{"id":61,"projectId":11776,"form":{"name":"Tenant Allocation","descriptionHtml":"","callToAction":"Tenant Allocation","intro":"<p>Select this option for training practice tenant request, training tenant extension, tenant allocation report, training tenant revoke access.</p>","instructions":"","icon":10872,"iconUrl":"https://syndigo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10872","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the requirement briefly.","descriptionHtml":"<p>Summarize the requirement briefly.</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/61","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/61","calendarParams":{"firstDay":0,"date":"2025-01-15T09:08:50-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NGExMWMwYy1mNWNmLTQ4Y2UtYjMyMS0yNmFkYjZjOTc3YjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNzc2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY5NTQ5MzAsIm5iZiI6MTczNjk1MzczMH0.7fQeY_6_OYtV7E8UQ7KY1pYVYN-hiyBNxTPC-SAU8eU","targetCollection":"upload-project-11776","endpointUrl":"https://api.media.atlassian.com","clientId":"74a11c0c-f5cf-48ce-b321-26adb6c977b6","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":9,"updated":"2024-01-24T13:39:37.537315Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[61],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":9,"name":"Tenant Allocation","submit":{"lock":false,"pdf":false},"templateFormUuid":"0ff4f37c-566d-46e8-8e54-136c364ba2e2"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"65bbfd75-bc6c-4990-a75f-dd255267028c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"94f475a7-0897-4d37-9fa4-4ac29d68f8b1"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"2":{"type":"cs","label":"Select Solution Type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"PIM-Professional (Ascend)","other":false},{"id":"2","label":"PIM-Premium (PIM/MDM)","other":false},{"id":"3","label":"Customer MDM (CX360)","other":false}],"questionKey":""},"3":{"type":"cl","label":"Choose Module Type (not more than two)","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Data Modeling","other":false},{"id":"2","label":"Data Security","other":false},{"id":"3","label":"Digital Asset Management","other":false},{"id":"4","label":"Data Management","other":false},{"id":"5","label":"Data Governance","other":false},{"id":"6","label":"UI Configuration","other":false},{"id":"7","label":"Data Integration","other":false},{"id":"8","label":"Restful APIs","other":false},{"id":"9","label":"Visualization & Reporting","other":false}],"questionKey":""}}},"uuid":"0ff4f37c-566d-46e8-8e54-136c364ba2e2"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":9,"updated":"2024-01-24T13:39:37.537315Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[61],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":9,"name":"Tenant Allocation","submit":{"lock":false,"pdf":false},"templateFormUuid":"0ff4f37c-566d-46e8-8e54-136c364ba2e2"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"65bbfd75-bc6c-4990-a75f-dd255267028c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"94f475a7-0897-4d37-9fa4-4ac29d68f8b1"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"2":{"type":"cs","label":"Select Solution Type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"PIM-Professional (Ascend)","other":false},{"id":"2","label":"PIM-Premium (PIM/MDM)","other":false},{"id":"3","label":"Customer MDM (CX360)","other":false}],"questionKey":""},"3":{"type":"cl","label":"Choose Module Type (not more than two)","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Data Modeling","other":false},{"id":"2","label":"Data Security","other":false},{"id":"3","label":"Digital Asset Management","other":false},{"id":"4","label":"Data Management","other":false},{"id":"5","label":"Data Governance","other":false},{"id":"6","label":"UI Configuration","other":false},{"id":"7","label":"Data Integration","other":false},{"id":"8","label":"Restful APIs","other":false},{"id":"9","label":"Visualization & Reporting","other":false}],"questionKey":""}}},"uuid":"0ff4f37c-566d-46e8-8e54-136c364ba2e2"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}